Return
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Title
Despite being active SSH & RDP sessions close after 5 minutes -
Description
Despite being active, RDP and SSH sessions closes with the RDP error"Because of a protocol error detected at the client (code 0x2104), this session will be disconnected. Please try connecting to the remote computer again."
or with the Putty error "server unexpectedly closed network connection"
This message occurs after approximately 5 minutes from starting the RDP/SSH session. -
Cause
The Entitlement > Access Request Policies > Double Click the RDP <Policy Name> Session Settings > "Record Sessions" is unchecked. -
Resolution
WORKAROUND
Check the Entitlement > Access Request Policies > Double Click the RDP <Policy Name> Session Settings > Check "Record Sessions" so the session is recorded.
STATUS
Join to external SPS this option is available from Safeguard v2.7 onwards.