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Title
Push or Approver notifications on iOS devices appear lost if the screen is unlocked prior to approving / accepting the notification. -
Description
If the notification is not clicked / tapped when the screen is locked and instead the screen is unlocked it appears that the ability to approve the login is lost.
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Resolution
After unlocking the screen open the Starling 2FA app on the mobile device.
On the top left corner of the application screen you will see the text "Requests", click / tap this.
On the resulting page users will have the option to accept or deny pending requests.