Return
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Title
No users found when searching the helpdesk site. -
Description
No users found when searching the helpdesk site when having more then one domain configured. -
Cause
AllowSearch property being set to false is the actual problem
AllowSearch is being set to false, because we have multiple domain configured and search attribute is set to empty
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Resolution
WORKAROUND:
Within the PMAdmin site| In general settings | where we enable/disable ANR search can you please check the checkbox as highlighted in the below image, please try ANR search. (see attached)
Note:
- This checkbox is required to show the domain drop down in helpdesk search
- The domain selection is required in help desk site, without which PM would not know which domain the user will have to be searched
STATUS:
Workaround until issue is fixed in a future release of the product.