Return
-
Title
Error when applying new license: "Error Unable to upload license. Please make sure you are trying to upload a valid license and try again" -
Description
When trying to install a new license the following error is seen:
"Error Unable to upload license. Please make sure you are trying to upload a valid license and try again”
-
Cause
The license provided needs to match the version of CAM that is being used. For CAM versions 7.0 to 8.1.2 licenses are provided with an .asc extension, starting with the version 8.1.3 license files are provided with a .dlv extension.
The license version also changed for CAM 8.1.3. In the license file, for CAM versions 8.1 - 8.1.2 the GeneratorVersion attribute is "2.0", for CAM 8.1.3 and later the GeneratorVersion attribute should be "3.0". Trying to install a new license with the wrong GeneratorVersion will result in an error that the license file can't be uploaded.
-
Resolution
If you receive a license file with the wrong version for the version of CAM that you are using, you may contact your account representative or open a support case to get an updated license with the correct version.