HTTP Error 500.19 – Internal Server Error (309632)

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Title

HTTP Error 500.19 – Internal Server Error
Description

The following error is reported on one or all of the Password Manager sites
HTTP Error 500.19 – Internal Server Error
The error code reported is ‘0x800700b7’
And the error in the configuration file is add name=”X-Frame-options” value=”SAMEORIGN”
Cause

In IIS a parent web page has the entry “X-Frames-Options SAMEORIGN” configured in the “HTTP Response Headers”
Resolution
On the Password Manager web server
1. Open IIS
2. In the connections pane, expand the node for the server, and then expand Sites.
3. Click the affected web site.
4. In the Web site pane, double-click HTTP Response Headers in the IIS section.
5. You should get an error stating “There was an error performing this operation.”
1. Move up to the parent website. In this case the Default Web Site.
1. In the Web site pane, double-click HTTP Response Headers in the IIS section.
2. Remove the entry “X-Frame-Options”
1. Go back to the HTTP Response Headers for the PMAdmin/Helpdesk/user sites and verify that the error has cleared.
2. Open each of the websites and verify that the “Internal Server Error” has cleared.