You may have noticed that the EAF container located in your PM instance(s) server is growing too large, e.g. 20-30GB, consuming the majority of available disk space on the server…
The EAF container is used to index all the data that is stored on Reporting DB. If the Reporting DB size of considerable size, eg. 100-120GB, the EAF will likely cache 20-25% of that data. The only way to mitigate the amount of data stored in the EAF container is to reduce the amount of data retained in the Reporting DB.
As you will need to select a data range to be cleared from the Reporting DB, you may want to check the creation data of the DB in SQL. This may give you starting date to work from.
1) Connect to the Administration site by typing the Administration site URL in the address bar of your Web browser. By default, the URL is:
2) On the menu bar, click ‘General Settings’, then click the ‘Scheduled Tasks’ tab.
3) Click ‘Edit’ under ‘Clear Old Records from Reporting Database’ to open the console.
4) Select the ‘The task is enabled’ checkbox.
5) Select ‘Clear Records’.
6) Select the date range from the ‘From Date’ and ‘To Date’ date pickers.
7) Select the ‘Select All’ checkbox to select all the record types to clear.
8) Select the date and time from the ‘Start at’ date picker to schedule the task to clear the records.
9) Select the Password Manager instance to run the task.
10) Click ‘Save’ to save all the settings, and schedule the task.
Allow the task to run daily for a number of days, or if necessary, manually run the task a number of times.
Once the steps above have been performed, please confirm that the Reporting DB size has been reduced. Then, perform the following steps:
a) Stop the Password Manager service and IIS on both of your PM servers.
b) Proceed to the container below on the Password Manager servers:
c) Delete the GUID that is listed on both servers.
d) Re-start the Password Manager service and IIS on both PM servers.
e) Navigated to: PMAdmin > General Settings > Schedule Tasks and execute the 'User Status Statistics' task.