Intermittently, the Active Roles Web Interface performance response time is very poor (312806)

Intermittently, when attempting to view the Directory Tree and/or perform a search in the Active Roles Web Interface the performance response time is slow.

The presentation of this issue can vary, but usually there is a delay of 30-60 seconds every 4-5 searches.

Verbose logging from the Active Roles Administration Service show no delays at all.

In Active Roles 7.4, ports 7465 and 7466 are used for SignalR communication for the Starling notifications in the Active Roles Web Interface. When these ports are not open, there can be a significant delay when using the Active Roles Web Interface.

These ports must be open from the client browser inbound to the Active Roles Web Interface host(s).

Due to this issue, these ports are required even if Starling is not in use or configured. This functionality cannot currently be disabled.

This issue has been identified as a product defect and is being tracked as Defect ID# 216315.

WORKAROUND

Open ports 7465 and 7466 so that client browsers using the Active Roles Web Interface can connect to these ports on the Active Roles Web Interface host.

STATUS

Waiting for a fix in a future release of Active Roles.