1. Delete or rename the SoftLicense registry entry located at the following locations depending on the version of the installation:
2. Reinstall the license key from the Password Manager Admin Site.
3. Verify the new SoftLicense key is now created under the "Quest Software" node at in registry at
4. Refresh the Password Manager Admin Site to confirm the product is functioning.
Defect ID TF00218133 has been resolved in 5.9.3.