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Title
License Corruption prevents the product from functioning. -
Description
The Password Manager license key had become corrupted in the registry. The corrupted key continues to grow in size until it becomes corrupted. -
Cause
Product defect TF00218133 -
Resolution
WORKAROUND
1. Delete or rename the SoftLicense registry entry located at the following locations depending on the version of the installation:
HKLM\SOFTWARE\Wow6432Node\Quest Software\SoftLicense
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\SoftLicense
HKLM\SOFTWARE\Wow6432Node\One Identity\SoftLicense2. Reinstall the license key from the Password Manager Admin Site.
3. Verify the new SoftLicense key is now created under the "Quest Software" node at in registry at
HKLM\SOFTWARE\Wow6432Node\Quest Software\SoftLicense4. Refresh the Password Manager Admin Site to confirm the product is functioning.
STATUS
Defect ID TF00218133 has been resolved in 5.9.3.
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Change Request
TF00218133