Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
If Canonical name is maintained in lower case, the system doesn’t recognize it. In our case when user tries to login they receive an error that user doesn’t exist with SNC user name. For already existing users with lower case SNC there is no error. The issue is only for newly created users or users whose SNC is modified. New users are created in SAP with password. For now we downgraded QAS to 4.1.7 since this problem is not manifesting on this version.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to One Identity Support
You can find online support help for*product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The One Identity Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.