Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
New users report successful registration but are not registered in Starling 2FA dashboard
Description
When a new user registers in Password Manager using the Corporate Authentication option, Password Manager reports successful registration but the user does not appear in Starling 2FA Users dashboard.
Resolution
This is expected behavior.
The user will not be registered in Starling 2FA until the first use by the user.
For example:
User registers with Corporate Authentication in Password Manager
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Password Manager
5.9.7, 5.9.6, 5.9.5, 5.9.3
Topic(s):
How To
Article History:
Created on: 3/31/2020 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to One Identity Support
You can find online support help for*product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The One Identity Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.