The backup from SSB fails. SMB share is unable to be mounted. Received an email alert saying Backup error, cannot initialize backup method -Error mounting remote server on SMB. In the message file in the core-shell of the SSB: kernel: [6635907.951474] CIFS VFS: BAD_NETWORK_NAME:
CAUSE 1: Share name is incorrect.
CAUSE 2: SMB is not enabled on the system that contains the share
CAUSE 3: Network or DNS issue
CAUSE 4: Permission issue
1 - If the share is on a Windows machine go to the command prompt and type: net share
2 - Ensure the share name displayed by the net share command is correct in the Share field of the backup policy .
1 - Ensure the system which contains the share supports SMB 2.1 or later.
If the share is on Windows and the PowerShell cmdlets are install you can do the following to check: Get-SmbServerConfiguration | Select EnableSMB2Protocol
1 - Make sure the SSB can communicate to the machine containing the share.
Test the connection to the server you configured to backup to. You can do this by login to the SSB GUI and then Basic Settings| troubleshooting | and in the field for the ping put in your hostname that contains the share and click Ping host.
Ensure the account used for the SMB share has read and write access in the shared properties and within the NTFS permissions of the folder.
For more information please see the Creating a backup policy using SMB/CIFS section of the syslog-NG Administration Guide
If you need help open up a Service Request on the Support Portal and include the following: