Skype for Business commands in the Web Interface are designed to only appear when the Built-in Policy - Skype for Business - User Management policy is linked to an OU, and the commands will only appear on an OU where the policy is linked.
If the commands do not appear and the policy is confirmed present on the OU, it is possible that either permissions are incorrect in Active Roles, or the Web Interface commands have been deleted or modified from their default settings.
Verify the user accessing Active Roles is a member of the Active Roles Administrator group prior to proceeding. If the user is an Active Roles Admin, proceed to check the Web Interface commands.
Verify the presence of the commands in the Web interface:
If commands are present, verify the visibility settings for the commands:
If commands are not present, re-add the commands to the Web Interface:
If commands are not present, and are not listed under the Add Existing Command option, you will need to restore your site to it's default state to recover the missing menu commands. This will permanently erase any customizations performed on the site previously. Taking a backup of the web configuration is recommended.