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Title
An Alert is seen regarding "The request monitor process encountered an unrecoverable database error" -
Description
Alerts are noted regarding the "request monitor process".
"The request monitor process encountered an unrecoverable database error: Step performing RequestEOLProcessing, Error:[Microsoft][ODBC SQL Server Driver][SQL Server]GetApprovers needs an entity to search"
The following alert may also be seen "The request monitor process was unable to connect to the database to process the work queue"
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Cause
A certain set of conditions may allow an internal TPAM request monitoring account to be affected. -
Resolution
WORKAROUND: Rebooting the Primary may address this issue temporarily. As well, using the Transfer of Authoritative Primary may also fix this issue temporarily.
STATUS: This is expected to be addressed in an upcoming release of the product via BFER #9708
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Change Request
9708