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Title
GrIDsure pattern is not displaying at initial login Windows 10 / Windows Server 2016 -
Description
While using GrIDSure Tokens with Windows 10 or Server 2016, the pattern is not displaying. -
Cause
This may be caused by missing Microsoft Hotfixes on the system running the GrIDSure token. -
Resolution
To address the issue for Windows 10, ensure that 4054517 is installed:
https://support.microsoft.com/en-us/help/4054517
To address the issue for Windows Server 2016, ensure that 4057142 is installed:
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Change Request
738336