Is it possible to extend the time for a currently active password request?
The length of time for which the user has requested the password is about to expire, however the user has not completed their task. If the account is set to automatically reset the password when the request expires, then the current password will no longer be valid.
For TPAM version 2.5.919 and below, it is not possible to modify the length of the request after it has been submitted. However, as long as the user stays logged in to the computer with the old password for a session request, they can continue to work until their task is complete. The old password should also work to unlock the screen, should the user step away from the computer long enough to engage the screen saver.
Only if the user logs out of the session completely or restarts the system will the old password become invalid. If the user is no longer able to use the password they originally requested, then they will have to submit a new request for the newly reset password for that account.
TPAM 2.5.920 added the ability to extend requested time for a password, session or file request via Enhancement #7472.
From the TPAM 2.5.920 Release Notes "Enhancement" section:
"Added ability for requestors to extend requested time for a password, session or file request. Global settings and automatic email notifications have been added for this functionality. New tabs added for requesting, approving, and reviewing extensions. Please see the Global Settings section of the TPAM System Admin-istrator Guide and the Request and Approve chapters in the TPAM Administrator, Requestor and Approver Guides.
Added a new audit report called "Request Extensions". Added new batch report called "Request Extension Activity (Daily)". Added Original Release Duration and Expires Date to the following on demand reports: Password Currently In-Use, Password Requests, Session Requests. Added Original Expiration Date and Duration to the following batch reports: Approver Activity (Daily), Reviewer Activity (Daily), Session Activity Detailed (Daily), Pending Password Release Reviews and Pending PSM Session Reviews."