System.TimeoutException error after users reset password via Password Manager self service site (4226700)

When users reset the password the following error is displayed instead of the password reset confirmation screen:

System.TimeoutException: This request operation sent to net.pipe://127.0.0.1/QPM.Service.Services.UserService did not receive a reply within the configured timeout (00:01:00).

WORKAROUND

Follow the steps below to increase the send timeout setting in Password Manager.

1. Navigate to the web.config file for the Password Manager User site. (C:\Program Files\One Identity\Password Manager\Web\User)
2. Open web.config with a text editor
3. Click Edit and then Find
4. Type in sendtimeout
5. Change the value to 3
6. Do the same for the second sendtimeout value
7. Save web.config file
8. Restart IIS