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Title
Self Service Site in Windows Logon Screen is very slow -
Description
When launching the Password Manager via the Windows GINA (SPE component), it takes between 20 and 30 seconds just to load the Self-service site. It is also slow to search a user, load questions, etc.
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Cause
Password Manager sites (including the Self-service site) need access to the following resources so that required fonts are downloaded to properly display the PM sites:
https://fonts.googleapis.com
https://fonts.gstatic.comThe following line makes a call to download those fonts via the browser. If workstations loading the Self-service site via the SPE component don't have good access (or not access at all) to these sites from the SPE, it will very likely present a delay:
"@import url("https://fonts.googleapis.com/css?family=Source+Sans+Pro:300,300i,400,400i,600,600i,700,700i");" -
Resolution
WORKAROUND 1:Comment the "@Import" statement in the CUI.CSS and CUI.MIN.CSS for each PM site as shown below:/*@import url("https://fonts.googleapis.com/css?family=Source+Sans+Pro:300,300i,400,400i,600,600i,700,700i");*/Commenting the "@Import" line you are forcing PM to substitute fonts with other fonts usually of the same family. In this case some text will be displayed with the substituted fonts, but it will not try to access the external site and should display the page quicker.
WORKAROUND 2:
1.- Download the fonts and place them in an internal server:
https://fonts.googleapis.com/css?family=Source+Sans+Pro:300,300i,400,400i,600,600i,700,700i
2.- Edit all three copies of CUI.CSS and CUI.MIN.CSS:
PMAdmin:
C:\Program Files\One Identity\Password Manager\Web\Admin\Content\Cui\Library\css
PMHelpdesk:
C:\Program Files\One Identity\Password Manager\Web\Helpdesk\Content\Cui\Library\css
PMUser:
C:\Program Files\One Identity\Password Manager\Web\User\Content\Cui\Library\css
Add an entry in the hosts file for fonts.googleapis.com to point to the localhost where the fonts have been downlaoded.
3.- Save the changes, restart IIS, and click Ctrl+F5 in the browser.
Note: This workaround can be a bit tedious because you will need to download all fonts listed in the following URL:
https://fonts.googleapis.com/css?family=Source+Sans+Pro:300,300i,400,400i,600,600i,700,700iSTATUS:
This product defect will be addressed in a future release of the product. -
Change Request
TF00763102