Return
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Title
Unable to parse size from the output of 'du' -
Description
An error is found in the SSB (Syslog-ng Store Box) pertaining to calculating the size of a specific logspace as seen from the example below:
<131>1 2022-01-01T01:00:03-04:00 SSB.ad.domain.com ssb/logstatsmonitor 22639 - [SSB NODEID="A9BA1E35-518D-26CD-3EF5-5086C969BA9F" SYSLOGNG_INSTANCE="core"] ERROR (root@localhost) Unable to calculate logspace size; logspace_id='LOGSPACE_ID_HERE', error='Unable to parse size from the output of 'du' - output='du: cannot access '/opt/ssb/var/logspace/id/LOGSPACE_ID_HERE/YEAR/MONTH-DAY': No such file or directory'; path='/opt/ssb/var/logspace/id/LOGSPACE_ID_HERE/YEAR/MONTH-DAY'' -
Cause
This can happen when the archive/backup service is attempting to run at the same time that statistics are being captured. -
Resolution
The two services, archive/backup and logstats, should clear themselves up momentarily and the archive process should complete within seconds after this error.
If the archive/backup service is still encountering issues please open a support ticket with One Identity support.