Return
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Title
Security and Distribution groups missing from IT Shop -
Description
Some groups may be missing from IT Shop even though the group exists in the database and there is an assigned Service item in a valid IT Shop. -
Cause
The checkbox "Not available" is selected in the master data for the Service item. -
Resolution
Please review the IT shop configuration, in Manager:
E.g., for a security group:
- Open IT Shop | Service catalog | Hierarchical view | Active Directory Groups | Security groups.
- Select the appropriate Service item and open the master data form.
- From the General tab, ensure that "Not available" is unchecked.
Alternately, locate the group in the ADS node and select the assigned Service item there to edit its master data.
For more information please refer to the IT Shop Administration Guide.