Return
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Title
Emails for Manually Managed Accounts are not being sent out -
Description
A contact email has been setup on the System, but when a scheduled password is due a Manually Managed Accounts the user is not receiving an email.
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Resolution
TPAM sends an email to the primary contact at the system and account level when it is time to manually reset the password. The email is sent based on the change frequency settings on the Management tab.
The "Man Pwd Change" agent is responsible for sending the emails out for manual accounts. If it is not running no email notifications to reset the password will be sent.Ensure it is Enabled from:
/admin | - Automation Engine | Auto Mgmt Agent | Status tab
The contact/s will keep receiving this email at regular intervals based on how this is configured by the Sys-Admin in the Auto Management Agent settings, until the password has been confirmed to be reset in PPM.
The retry interval is set in:
/admin | - Automation Engine | Auto Mgmt Agent | Settings tab | Man Change (this can be set between 0 - 1440 mins.An example of the email sent is below:Subject: "Manually Managed Account Password Requires Change"Body:
"The manually managed password for account on system is scheduled to change. Please use the TPAM system to review and respond to this request.This email will repeat every xx minutes until TPAM has been notified of the reset."