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Title
Defender Desktop Login Offline token sync -
Description
When attempting to logon on to Defender Desktop Login with a OATH/Event based token, the below prompt is displayed. However, entering the next token response does not resolve the issue, and the error reappears. This issue only occurs the device is offline (ie. unable to contact the Defender Security Server).
"Your token is not syncronised with DefenderEnter the next reponse."
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Cause
In offline mode Defender Desktop Login currently does not handle out-of-sync tokens. -
Resolution
WORKAROUND
Re-connect the device to the network, and enter the next response when prompted.
STATUSIssue fixed in version 5.8.1. The latest version of the product can be downloaded here
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Change Request
6486