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Title
Can a Passcode be sent to a user via SMS or alternative Email address? -
Description
Some customers have a requirement to allow helpdesk users to assign passcodes and then send them to end users either by SMS or to an alternate email address. (An email address that is not listed in Active Directory for that user).
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Cause
This is how the product is designed. -
Resolution
Currently Password Manager does not support this functionality. However there is an enhancement request for this feature which may be included in a future release of the product.
TFS00502853 - Passcode via SMS and Email
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Change Request
TFS00502853 -
Additional Information
It may be possible to achieve this functionality by modifying some of the sample scripts in the SDK but this would require some scripting. Unfortunately, One Identity Support does not offer assistance with this level of customization. If a customer does not have this expertise in-house then they should reach out to One Identity Professional Services (PSO) for expert advice.