Return
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Title
Starling Connect Connectors not displayed in Active Roles Policies -
Description
After joining Active Roles to a Starling instance that is configured with Starling Connect Connectors, the connectors are displayed as expected in the Active Roles Configuration Center, however the connectors are not displayed in the Active Roles Autoprovisioning in SaaS products Policy, under the Starling Connect Connectors Selection tab. -
Cause
Mismatched and/or disabled cryptographic protocols preventing proper communication with Starling servers.
Starling requires the use of TLS 1.2 for proper communication. If disabled or using an older operating system that does not support TLS 1.2 by default, Active Roles will be unable to establish a connection to Starling servers.
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Resolution
Enable TLS 1.2 on the operating system:
Configure .NET to utilize TLS 1.2 if enabled:
A reboot of the Active Roles Service host is required for these changes to go into effect.