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Title
Active Roles Service fails to start if unable to connect to Azure due to an unexpected Proxy response -
Description
The Active Roles service stops a few minutes after attempting to start. When viewing the Active Roles Event Viewer logs, the following error is observed:
Critical error occurred upon starting Active Roles Administration Service.Details: Unexpected character encountered while parsing value:
Active Roles verbose logging shows the service stopping just after receiving an unexpected Graph Response, such as an access restricted return page from a proxy or other web monitoring service.
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Cause
This issue has been identified as a product defect and assigned the Defect ID 244181. -
Resolution
WORKAROUND
Option 1. Resolve web connectivity / proxy issues on the Active Roles host.
Option 2. Manually remove the Azure Configuration from the Active Roles database to allow the service to start. Please open a support request for guidance on removing the Azure Configuration before making any changes to the database.
STATUS
Waiting for fix in a future release of Active Roles.
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Change Request
TF00244181