Return
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Title
Error: "No accounts matching your search criteria have been found." -
Description
When searching for a user by "mail" attribute the following message is returned.
"No accounts matching your search criteria have been found. Check the information you entered and try again."
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Cause
Password Manager needs the Ambigous Name Resolution (ANR) search feature enabled for the "mail" attribute when searching for the user by email address. -
Resolution
To resolve this problem enable ANR search on the "mail" attribute as follows..
On the ADDS server- Open MMC.exe
- Select the Active Directory Schema snapin
- Select Attributes
- Find "mail"
- Ensure the "Ambiguous Name Resolution (ANR)" checkbox is checked
It may take some time for AD to add the attribute to ANR search. In a small environment with just a few users it may take up to an hour.