Return
-
Title
What is the vas_snapshot.sh script and where can I download it? -
Description
The vas_snapshot.sh script is a tool utilized by support to collect a large amount of information about Authentication Services and the environment it is running in to answer many preliminary questions that come up when a service request is opened. This often assists in allowing work to be done towards resolving an issue much sooner. -
Resolution
The latest publicly available vas_snapshot.sh script is included with the latest download of Authentication Services from support.quest.com.
After installing the client the script can be found at /opt/quest/libexec/vas/scripts/vas_snapshot.sh
When executed the snapshot will collect a variety of information about the system and the state and configuration of Authentication Services. It must be executed with root level privileges.
The script will create a file in /tmp in the following format.
vas_snapshot.hostname.date.tar.gz
It is typically small enough to attach directly to the Service Request.