The correct parameter values are not being returned in emails, (4271304)

If the following parameters are used in an email the correct value is not returned.

1. #USER_FIRST_NAME#
2. #USER_LAST_NAME#
3. #USER_UPN_NAME#
4. #WINDOWS_LOGON_NAME#
5. #MACHINE_HOST_NAME#
6. #OPERATOR_ACCOUNT_NAME#
7. #OPERATOR_IP#
8. #WORKFLOW_RESULT#
9. #WORKFLOW_SUMMARY#

Typically the parameter name itself will be returned rather that the output value.

Product Defect

Workaround 1.

In relation to the parameters relating to a user’s name (1 – 4).

There are two other parameters that can be used and which may return the users name, depending on how your organisations AD environment is configured.

They are:

#USER_ACCOUNT_NAME#
and
#USER_DISPLAY_NAME#

As a workaround replace the defective parameter with one of these and see if it returns an acceptable value.

Workaround 2.

Alternatively upgrade to Password Manager 5.9.1

In this release parameters 1 – 5 now return the correct values.

Parameters 6 – 9 do not return the correct values but this will be addressed in a future release.