Return
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Title
"Error running remote search" from MCU when trying to search PM logs -
Description
When trying to retrieve PM logs from the Management Console for Unix (MCU) a dialog box with the following error was displayed:Could not retrieve event log data from server. Try searching again. -
Cause
The error was caused by SSH authentication failing due to incorrect permissions on the contents of the "/var/opt/quest/qpm4u/pmpolicy/.ssh" directory on the profile server. For security reasons SSH authentication will fail if the contents of the .ssh directory are not restricted. -
Resolution
These are the expected permissions for the .ssh directory and its contents:# ls -la /var/opt/quest/qpm4u/pmpolicy/.sshdrwx------ 2 pmpolicy pmpolicy 82 Jun 25 2015 .-rw------- 1 pmpolicy pmpolicy 1175 Apr 7 19:23 authorized_keys-rw------- 1 pmpolicy pmpolicy 2816 Apr 7 18:26 known_hosts-rw------- 1 pmpolicy pmpolicy 1675 Jun 25 2015 pmlog_key-rw-r--r-- 1 pmpolicy pmpolicy 411 Jun 25 2015 pmlog_key.pub