Return
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Title
Error message "user name not found" received when selecting 'Unconfigure Service Account' in Management Console for Unix -
Description
The following error message appears when trying to unconfigure the service account (questusr) using the 'Unconfigure Service Account' option in Management Console for Unix (MCU):
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Username "" not found
The task could not complete. See log for details
User does not exist for
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Cause
This error message will appear if the questusr user has already been removed.Check if the questusr user account exists on the Primary server.E.g:cat /etc/passwd | grep questusr -
Resolution
If you need to recreate the questusr account, then perform the following steps:1. Manually create a questusr account on the host:E.g:# useradd questusr2. Run the 'Unconfigure Service Account' option again in MCU. This should now succeeed.3. Remove the questusr account you just createdE.g:# Userdel questusr4. Run the 'Configure Service Account' option in MCU.This should recreate the questusr account on the primary server and configure it correctly.5. Activate the policy group in MCU.