If you are having difficulty resolving, please open up a Service Request and send the following output:
1 - ls -l /opt/syslog-ng/var/
2 - Please send a debug bundle. Below are the instructions: Linux/Unix - https://support.oneidentity.com/syslog-ng-premium-edition/kb/261675 Windows - https://support.oneidentity.com/syslog-ng-premium-edition/kb/261676
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