Return
-
Title
Password Manager is not able to save the e-mail when users register with the product. -
Description
Password Manager is not able to save the e-mail with AD when users register with the product. After manually entering in the e-mail address in AD Starling works since it is required. The "mobile" phone attribute works just fine. -
Cause
It was confirmed that the email address requested during registration, is used for "passcode" authentication through email and not for Starling.
Password Manager does not write this email address to AD for security reasons, in case some one was to leave the company they could potentially change their Password using a personal e-mail account if that was used.
Starling does require a user's e-mail address in AD, so when implementing Starling email addresses must be populated before hand. -
Resolution
WORKAROUND: None
STATUS:
The product team will evaluate the request and this feature may become available on a future release of the product. Please refer to this article for future updates, or contact support referencing the Enhancement Request ID 106412
-
Change Request
106412