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Title
PSM Sessions initiated on DPAs show a status of "Recording" -
Description
After closing a TPAM Session, initiated on a DPA, the Session Recording does not stop correctly.
Session Recording is still in status "Recording" when viewed via the Session Logs Listing and is unable to be replayed.
This reduces the number of available PSM licenses.
Sessions initiated on the TPAM LocalServer are stopping correctly.
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Cause
Communication issues between TPAMConsole and DPA. -
Resolution
Please try removing the TPAMConsole from the Known Hosts on the DPA.Using Putty - login to the DPA, if Remote Access is disabled, then do this via a direct connection to the DPA.In putty after logging in - option 4 "Manage Network Settings" then option 11 "Delete TPAM from known_hosts"You can then reboot the DPA and then test connections via the DPA.In some cases it may be required the remove the DPA from the Known_Hosts on the TPAM appliance also, this can be done by following the below steps:TPAM /admin interface - Keys - Manage Host Keys - Select the IP address of the DPA - Click "Clear Known_Host" button.Then re-enroll the DPA into the cluster and test PSM session behave as expected. More information on enrolling DPA's can be found in the Sys Admin documentation - https://support.quest.com/download/downloads?id=6027521