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Title
Receiving error from core shell when running systemctl status logspace_archives.service command. -
Description
Receiving error from core shell when running systemctl status logspace_archives.service command.logspace_archives.service - Logspace archive remountingLoaded: loaded (/etc/systemd/system/logspace_archives.service; enabled; vendor preset: enabled)Active: failed (Result: exit-code) since date and timeProcess: 6929 ExecStart=/opt/ssb/bin/logspace.php --mount (code=exited, status=1/FAILURE)Main PID: 6929 (code=exited, status=1/FAILURE)Dec 04 05:21:32 ssb2 systemd[1]: Starting Logspace archive remounting...Dec 04 05:21:32 ssb2 sudo[6931]: pam_unix(sudo:session): session opened for user root by (uid=0)Dec 04 05:21:33 ssb2 sudo[6935]: pam_unix(sudo:session): session opened for user root by (uid=0)Dec 04 05:21:34 ssb2 ssb/logspace[6929]: ERROR (root@localhost) Error mounting remote server on NFS - rc='32', server='myserver', dir='/data/log_archives_prod', out='mount.nfs: Connection timed out\nmount.nfs: Connection timed out'Dec 04 05:21:35 ssb2 logspace.php[6929]: Error mounting remote server on NFS - rc='32', server='myserver', dir='/data/log_archives_prod', out='mount.nfs: Connection timed out\nmount.nfs: Connection timed out'Dec 04 05:21:35 ssb2 systemd[1]: logspace_archives.service: Main process exited, code=exited, status=1/FAILUREDec 04 05:21:35 ssb2 systemd[1]: Failed to start Logspace archive remounting.Dec 04 05:21:35 ssb2 systemd[1]: logspace_archives.service -
Cause
The NFS mount fails where the archives should be copied. The error message says that the connection times out. -
Resolution
Check if the NFS server is accessible from the SSB by doing the following:1 - Login to the boot-shell2 - Run the following command:nc -zv myserver 111