What are the three types of users and what can each one do? (4297146)

There are three types of user permissions within your My Account; Administrator, License User and Support User.

• Administrator permission is given to the first person to register the license number on the portal. The Administrator manages the groups and users within the group. The Administrator can add and delete support users. They can also add license users but will need to contact Quest to delete users.  The administrator can delegate their duties to other users but there must be at least one Administrator assigned to the group.
• Administrators by default have the same permission as license users and support users. Administrators are always visible to the other group member so members can coordinate activity.

• License Users are assigned to a license during the purchase process. License users can also be added to the license number by the Administrator after the license number has been registered on the portal. License User can merge and retrieve license keys within the license page. License users CANNOT submit service requests or download software on the site. There is usually a cap on the number of total licensed users. The cap on licensed users varies from product to product. Please contact licensing.

• Support Users are assigned when they register on the portal or added by the administrator. Support users CANNOT merge and retrieve license keys within the license page. Support users can see product licensing information and status.