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Title
Active Roles Synchronization Service affected by planned Salesforce API deprecation -
Description
Salesforce Legacy API versions 7 through 30 to be deprecated and support for Active Roles Synchronization Service.
The following errors is displayed in the Active Roles Synchronization Service:
UNSUPPORTED_API_VERSION: The API version that was specified (19.0) is below the minimum supported (21.0). Change the version number and run the request again.
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Cause
Currently, Active Roles 7.x uses API version 19.
The following Defect ID#: 293374, has been logged to add supported API versions in a future release of Active Roles Synchronization Service.
Salesforce will be deprecating Legacy API's in the summer of 2022 - 2023, as outlined on their website:
Salesforce Platform API Versions 7.0 through 20.0 Retirement
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Resolution
WORKAROUND
Navigate to the following location. Make a backup of the SalesForceConnector_ConnetorConfig.xml file prior to making these changes:C:\Program Files\One Identity\Active Roles\7.5\SyncService\SalesForceConnector_ConnectorConfig.xmlThe section towards the bottom of the file will show:<Login><Production Url="https://login.salesforce.com/services/Soap/u/19.0"/><Sandbox Url="https://test.salesforce.com/services/Soap/u/19.0"/></Login>Note: It is recommended to use API version 46.
Update to the following to version 46:<Login><Production Url="https://login.salesforce.com/services/Soap/u/46.0"/><Sandbox Url="https://test.salesforce.com/services/Soap/u/46.0"/></Login>Restart the Active Roles Synchronization Service in services.msc, and then run the Synchronization Connector to resolve the issue.
STATUS
The following Defect ID#: 293374, has been logged to add supported API versions in a future release of Active Roles Synchronization Service.
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Change Request
293374