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Title
Changes to the default email template are not being displayed in notification workflows for Password Manager -
Description
When changing the default email template found in General settings | Email template | My Notifications. When a notification event is triggered the workflow does not display the changes when the workflow is set to Use from general settings section.
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Cause
This issue has been identified as a product defect and is being tracked by Defect ID# 290414. -
Resolution
WORKAROUND
As a workaround the workflow can be edited to set the notification template to use the Customize setting within the PMAdmin site.
- Select the Home tab
- Expand Self-Service, or Helpdesk workflow that you wish to edit, and select the workflow name
- On the right side of the screen hover over the workflow notification template you wish to edit. A Settings HTML link will appear that needs to be selected
- Select the Customize radial option
- Make the changes to the notification template Subject: field and Body: fields
- Select OK on this screen to commit the changes
- Select the Save option or the changes will not be saved
- Test the notification to verify if the email is received and displays the desired results
STATUS
Waiting for fix in a future release of Password Manager.
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Change Request
290414