Return
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Title
Issue launching SSH connection from SPP session launch "play" button -
Description
When user attempts to launch an SSH connection from Safeguard for Privileged Passwords Web UI on a MAC OS client, using the "play" button, they receive the message "Gateway authentication failed"
If the user copies the connection string and pastes into the Terminal window the connection works as expected.
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Cause
Possible bug in the Terminal.app that adds an extra escape character before the key-value separator character in the inband data. -
Resolution
Since this issue looks to be a bug in the Terminal.app that adds an extra escape character before the key-value separator character in the inband data, Safeguard development classify this as a special case and want to avoid modifying the standard mode of operation with any workarounds to fix this issue in the SSH proxy in Safeguard for Privileged Sessions.Customers using Mac OSX to take sessions using Safeguard can use the workaround of copy and pasting the connection string, instead of clicking the "Launch" or "Play" button when taking a session request. -
Change Request
258660