Why is the Max password age policy not being enforced and the PMHelpDesk site reports the user's password will never expire?
As a result the password expiration notification will not be sent out by Password Manager.
WORKAROUND:
Please add the domain to the Password Policy tab within the PMAdmin site.
If adding the domain does not resolve the issue confirm the following:
1. Confirm that the Remind user to change password has been configured. PMAdmin | Home tab | management policy | user enforcement rules | Remind user to change password.
2. Confirm that the Reminder to Change password task is successfully running. Within PMAdmin | General Settings | Scheduled Task.
3. Also locate a user who should be receiving notification within the PMHelpDesk site | find user | Status in Domain and verify their status
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