Password Manager Service Hangs After Installation Or Upgrade Of Password Manager (4319101)

STATUS

This may be due to Password Manager logging being enabled from a previous installation of Password Manager.

Uninstalling Password Manager deletes the Logging Folder but doesn't revert back the Registry Key. Once the new Password Manager Service attempts to start it hangs because the Logging Folder is not present.

The following Defect ID was created to resolve this in a future release of Password Manager:

274716 - Logging Issues With PM AD and ADLDS - Service hangs if the log folder doesn't exit, uninstallation doesn't remove the Registry Keys

WORKAROUND

Update or Delete the Registry Keys for Password Manager Logging and the Service should start.

1. Launch Regedit as an Administrator
2. Navigate to HKEY_LOCALMACHINE\Software\One Identity\Password Manager\Logging
3. Change the value of LogLevel to None or delete the Keys LogFolder and LogLevel