Return
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Title
After a period of time, KNOWN status of Managed Account is cleared on Current Status page -
Description
After a period of time, KNOWN status of Managed Account is cleared on Current Status page, despite the fact that the account is not automatically managed and the password has not been reset. -
Cause
Your Password Release Log has been purged of data. -
Resolution
The time period for which the "KNOWN" status of account passwords is kept is controlled by the retention value that is set for the Password Release Log.
This value can be changed in the /admin interface, under System Status/Settings > Global Settings.
The default value is 30 days and can be set to anything between 10 and 365 days.
Please note that the longer the retention is set for, the more hard drive space the logs will occupy.