-
Title
Multiple Emails to Attestation Approver -
Description
When attempting to run a system entitlement membership attestation policy, the approver receives multiple emails for each individual attestation rather than one email with a list of consolidated users needing approval.
-
Cause
This is the default behavior and is used to notify an approver of each individual attestation waiting for review. -
Resolution
In order to modify this behavior so that the approver receives only one email with a consolidated list of attestations, perform the following steps:
1. Enable the parameter RequestApproverByCollection. This can be found by opening Designer and selecting Getting Started | Edit configuration parameters and enabling QER\Attestation\MailTemplateIdents\RequestApproverByCollection:
Then select "Commit to database" to save the change.
2. After successfully enabling the parameter, you must then enable the "Inform approver about pending attestations" schedule: Open Designer, select Getting started | Edit schedules and enable "Inform approver about pending attestations":
Again select "Commit to database" to save the change.
After completing these steps, the attestation approver will now receive only one email regarding their pending attestations. -
Additional Information
For more information please refer to the Attestation Administration Guide, Reminding attestors.