Software tokens cannot be requested through the Defender Management Portal and a dialog box appears stating “You do not have sufficient permissions to request a software token. Please contact your system administrator”
The user is not a member of the AD (Active Directory) group that has been given permission to request tokens.
Use the Permissions area in the Defender Management Portal | Self-Service Settings to configure a list of Active Directory groups whose members are allowed to request software tokens and register hardware tokens.
Only users who are members of the group(s) specified may request tokens.
For more information on configuring the Defender Management Portal, please refer to the Defender Administration Guide | Defender Management Portal (Web Interface) section.