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Title
ArError2865_1 "Unable to update master account with reference to shadow account." found in DS Log file -
Description
For one or more Users, attributes found in Microsoft Exchange or Microsoft Lync are not present (blank) in Active Roles Server. -
Cause
This issue has been noted to occur when there is a malfunction in either the "Built-in Policy - ERFM - Mailbox Management" or "Built-in Policy - Lync - Master Account Management" Policy Objects. -
Resolution
Review the event description to identify the failed Active Roles Server master account.
In the Active Roles console, use the "All Tasks | Advanced Properties" command on the master account to clear the attribute that stores the reference to the shadow account. This is the adminDescription attribute by default, unless a custom attribute has been configured on the "Master Account" tab in the "Built-in Policy - ERFM - Mailbox Management" or "Built-in Policy - Lync - Master Account Management" Policy Object.
After the attribute in question has been cleared on the master account, use the Active Roles console to execute the "ERFM - Mailbox Management" or "Lync - Master Account Management" scheduled task, located in the "Configuration/Server Configuration/Scheduled Tasks/Builtin" container. -
Additional Information
Full error message as follows: Unable to update master account with reference to shadow account. %nMaster account: %1 %nShadow account: %2 %nActive Roles failed to remove shadow account's identifier from master account. %nDetails: Example: Unable to update master account with reference to shadow account. Master account: CM=account01,CN=OU,DC=first,DC=mycompany,DC=com Shadow account: CM=account01,CN=OU,DC=second,DC=mycompany,DC=com Active Roles failed to remove shadow account's identifier from master account. Details: