Return
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Title
Capture Agent on an Active Directory Domain Controller not processing passwords as expected -
Description
The Active Roles Synchronization Service or Quick Connect Capture Agent on the Active Directory Domain Controller is not processing real-time password sync changes as expected.
The Capture Agent logs contain the following error message:
Can't start CaptureAgentService ActiveRoles.SyncService.CaptureAgentService.CaptureAgentService..ctor System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.at System.Xml.XmlTextReaderImpl.Throw(Exception e)at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Char[] data, Int32 length, Int32 invCharPos)at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()at System.Xml.XmlTextReaderImpl.ParseDocumentContent()at System.Xml.XmlReader.ReadToFollowing(String name)at ActiveRoles.SyncService.CaptureAgentService.Settings.ReadXml(XmlReader reader)at ActiveRoles.SyncService.UnifiedConnectorModel.Internal.XmlTools.CreateFromFile[TXmlSerializableType](String fileName)at ActiveRoles.SyncService.CaptureAgentService.FileManager.ReadXmlObjectFromFile[T](String fileName)at ActiveRoles.SyncService.CaptureAgentService.SettingsManager.ReadSettings()at ActiveRoles.SyncService.CaptureAgentService.CaptureAgentService..ctor()2022-07-05 08:40:51.4144 4 Info --> captureAgentManagerHost opened ActiveRoles.SyncService.CaptureAgentService.WinService.WinServiceCaptureAgentService.OpenCaptureAgentMangerHost -
Cause
The caSvcCfg.xml file is blank or contains non-printable characters.
This can sometimes be caused by Windows operating system updates.
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Resolution
WORKAROUND 1
Delete the caSvcCfg.xml file from C:\ProgramData\One Identity\Active Roles\Logs\Synchronization Service and then restart the Capture Agent service.
WORKAROUND 2
Replace the caSvcCfg.xml file with a complete file from a working Domain Controller and then restart the Capture Agent service.