HOW TO: Improve a connector’s performance in Quick Connect and the Active Roles Synchronization Service (4338969)

It is possible to improve a Quick Connect or Active Roles Synchronization Service connector’s performance by enabling multithreading. Multithreading works as a cache: the code caches connection information and re-uses it for faster processing of various critical operations, often resulting in better performance.

This will result in increased CPU/Memory resource consumption on the Quick Connect or Active Roles Synchronization Service host, there should be no negative impact.

Note: This is a service-specific setting, so the same changes would need to be applied to all Quick Connect or Active Roles Synchronization Service hosts. Also, this configuration affects all connected systems of the same Connector type.

WORKAROUND

To enable multi-threading:

1. Stop the Quick Connect or Active Roles Synchronization Service from services.msc.
2. Navigate to the relevant product installation directory. By default, this is:

Quick Connect: C:\Program Files\Dell\One Identity Quick Connect

Active Roles Synchronization Service: C:\Program Files\One Identity\Active Roles\7.X\SyncService

3. In a text editor, open the connector’s configuration file where a performance increase is desired:

For example, to modify the Active Directory Connector:

Quick Connect: AD Connector\ConnectorConfig.xml

Active Roles Synchronization Service: AdConnector_ConnectorConfig.xml

4. Add the following line ensuring that the value is set to “true” for multi-threading:

   <SupportsMultithreading>true</SupportsMultithreading>

This line should be inside of the <ConnectorInfo> tags, so, either the second or second-last entries, as below:

5. Save the file and then start the Quick Connect or Active Roles Synchronization Service from services.msc

Enhancement Request ID#: 254968 has been created to enable this setting on all compatible connectors in the Active Roles Synchronization Service by default.