Return
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Title
Exchange-related attributes missing from a Helpdesk Web Interface configuration -
Description
The Helpdesk Web Interface configurations, like the default ARWebHelpdesk site, do not have any Microsoft Exchange attributes exposed by default. -
Cause
This is by design. -
Resolution
WORKAROUND 1
Create a new form or customize an existing form to expose the desired elements.
WORKAROUND 2
Direct Helpdesk users to a site with an Administrator Web Interface configuration applied. This will not provide any more access than what is delegated via Access Templates, but Administrator Web Interface configurations include more forms by default.