Return
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Title
RDP connection fails with the error CSSP Packet contains NTSTATUS error code; error_code='C000006D' -
Description
A user is unable to login to a target Windows machine via RDP connection and the RDP logs show the following error:
rdp.error(4): (svc/d4GavS2WrK5zvr4wxhsWrX/RDP_Connection_Policy:6229/rdp): CSSP Packet contains NTSTATUS error code; error_code='C000006D'rdp.error(2): (svc/d4GavS2WrK5zvr4wxhsWrX/RDP_Connection_Policy:6229/rdp): Failed to mangle CredSSP packet;rdp.error(1): (svc/d4GavS2WrK5zvr4wxhsWrX/RDP_Connection_Policy:6229/rdp): Error parsing incoming data; -
Cause
Invalid username or password -
Resolution
RESOLUTION:
- Verify the username and password is valid and not expired, locked or disabled.
- Make sure that an older password for the RDP profile isn't cached in the Windows Credential Manager.