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Title
TPAM Hotfix 7923 for Solution 212773 - Hanging SecurID authentication processes -
Description
This hotfix includes the changes outlined in the following sections. One Identity may generate additional hotfixes for future releases of the product.
The minimum version for installing this hotfix is 2.5.910.
Resolved Issue: Hanging SecurID authentication processes. -
Resolution
Please download the hotfix, TPAM Hotfix 7923 for KB 212773, by clicking here.
Resolved issues
The following is a list of issues resolved in this hotfix.
Issues resolved in hotfix 7923:Resolved Issue Issue ID Hanging SecurID authentication processes. 7923
Applicability of this hotfix
Products affected by this hotfix:Product Name Version TPAM 2.5.910-915
Installing this hotfix
NOTE: For TPAM versions 2.5.910-2.5.914, Hotfix_7247 should be applied prior to Hotfix_7923.
To install the hotfix:1 Take a backup of the TPAM appliance.
2 Copy the supplied .zip file to your local computer.
3 Log in to the TPAM /admin interface.
4 Select Maint | Apply a Patch from the menu.
5 Click the Select File button.
6 Click the Browse button. Select the patch file that you saved locally.
7 Click the Upload button.
8 Type Niont5OiEX in the Key box.
9 Type /genkey in the Options box.
10 By default, if you are applying a patch to a primary member of a cluster, the replicas in the cluster will be listed and highlighted in the Target Replicas list. If any of the replicas are deselected, the patch will not be applied to it. The replica can be patched at a later date by logging on directly to the /admin interface of the replica. If the software version numbers (excluding the build number) of the primary and the replica still match them the primary will still be able to send data to the replica. We recommend that you contact Technical Support before deciding to deselect any of the replicas on this list.
11 Click the Apply Patch button.
12 After the patch has applied, disable and re-enable all cache servers. For DPAs, if the change does not take place immediately then toggle (via Cluster Management) 'Appliance Active' to Not Active - Wait 2 minutes - Set back to Active.
Verifying successful installation
To determine if this hotfix is installed:
1. Click the Patch Log tab.
2. To set the log refresh interval, select Refresh Results every X seconds.
3. Once the hotfix has been applied there will be a message in the patch log stating “Patch successfully applied to system”.
Removing this hotfix
To remove this hotfix:
1. To remove this hotfix the TPAM appliance can be restored using the backup taken prior to applying the hotfix. We recommend discussing this with Technical Support prior to completing the restore. -
Change Request
7923