Return
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Title
Directory Delete Sync fails for Starling Directory Provider -
Description
Directory Provider Delete Sync for Starling provider fails with the following error:An unexpected error occurred while synchronizing the directory. Reason: An error occurred while searching the Starling directory. Please try again or contact an administrator.
The Platform logs in the support bundle shows the following errors:[Error] ( 246) {StarlingDirectoryProvider.HandleStarlingExceptionAsync} Starling directory search error. System.ArgumentException: An item with the same key has already been added. Key: 4524f81f-ab1f-42bc-8dae-7c2feee53403 [Error] ( 246) {DirectorySyncServices.SyncUsersAsync} Unexpected exception syncing users for directory Starling (-4) An error occurred while searching the Starling directory. Please try again or contact an administrator. -
Resolution
STATUS:
Change Request # 438107 will fix this issue in SPP version 7.5 subject to successful QA and product manager approval. -
Change Request
438107