Return
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Title
Active Roles Web Interface is not installed. To use rSTS, install the Web Interface first -
Description
Although Web Interface is installed the following error is returned when clicking Try to fix button when configuring rSTS for the first time.
"Active Roles Web Interface is not installed. To use rSTS, install the Web Interface first"
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Cause
Redistributable Secure Token Server is not installed on the Active Roles Web Interface server. -
Resolution
WORKAROUND
1 - Open Command Prompt as Administrator;
2 - Navigate to the following folder path "C:\Program Files\One Identity\Active Roles\8.2\Web\RSTS" (default foder installation);
3 - Run the following cmdlet in order to install the RSTS;
rsts.exe -install
4 - Wait until the installation is finished the following messages are returned in the prompt;- The Install phase completed successfully, and the Commit phase is beginning.
- The Commit phase completed successfully.
- The transacted install has completed.
Note: Make sure the 443 binding is configured and associated with a valid certificate.